Who runs RAKT, and how we work with them.
We do not publish the names of the hospitals and blood centres that run RAKT. A list of healthcare providers and the software they use is exactly what a competitor, or worse, would want, and our customers’ confidence matters more to us than a logo wall. What we will do, gladly, is put you on a call with a customer running the departments you care about.
Three kinds of organisations run RAKT
Blood centres
Hospitals
Laboratories and pharmacies
Who inside the hospital we usually work with
A rollout touches more people than the person who signed. This is what each of them gets, and what they tend to ask us.
Medical superintendent or administrator
- Asks: can we see occupancy, the queue and pending reports in one place? Yes, on the dashboard.
- Asks: who changed this record? The activity log has the person and their role.
- Gets a day close that reconciles cashier shifts.
IT committee
- Asks: where is the data, and who can reach it? Bengaluru, one tenant per organisation, permissions checked by the server.
- Asks: can we get our data out? A full export at any time, over the API or on request.
- Gets the Security page and the DPA to take into the meeting.
Billing head
- Asks: does one invoice cover the visit, the tests and the stay? Yes, with the payer split on it.
- Asks: what about discounts? They go through an approval queue, so each one has a name on it.
- Gets statements and reconciliation built in.
Laboratory in charge
- Asks: will orders arrive without re-typing? They come straight from the consult and the ward.
- Asks: what about QC for the assessor? Levey–Jennings, EQA cycles, CAPA and turnaround registers are kept as you work.
- Gets specimen rejection with the reason recorded.
Pharmacist
- Asks: does it pick by expiry? First-expiry-first-out, by batch.
- Asks: can we dispense from the prescription? Yes, from OPD and from the ward.
- Gets goods receipt, purchase orders, counts and returns.
Doctors
- Asks: will it slow the consult down? Vitals are already in, the prescription is a signed template with an allergy check.
- Asks: do results come back to me? To the same record you ordered from.
- Gets discharge summaries from your own templates.
From first demo to a live department
No twelve-month implementation. This is the shape of it, every time.
A walkthrough on your numbers
We set RAKT up with your tariff sheet and bed count and walk you through that, rather than a sample hospital.
Your data, imported
Patients, doctors, tariffs and drug lists come in from the workbooks you already keep.
One department live
Most start with two departments and run the old system alongside for the first days.
The rest, when you are ready
The record is shared from the first day, so turning on IPD or radiology later does not mean re-entering anything.
Sized to the hospital you have
Clinics and nursing homes
Multi-speciality hospitals
Hospital groups
Standalone labs and pharmacies
What customers ask us, and what we tell them
Can we speak to a hospital like ours?
Yes. Tell us your size and the departments you run and we will arrange a call with a customer whose setup is closest. We ask their permission each time, which is why there is no list on this page.
Can you show us the product on our own data?
Yes. Bring a tariff sheet, a drug list or the register from your last inspection and the demo runs on that rather than on a sample hospital.
What happens to our existing software?
Export what you can; we import it from workbooks. Many hospitals run the old system in parallel for the first days. Records that will not export cleanly usually stay in the old system as reference, and we say so up front.
Who do we call when something breaks?
People who know the product, on WhatsApp and email. Inside the screens there are help articles written for the role at that desk. Every change request is logged as a ticket.
Who owns our data?
You do. A full export is yours at any time. Under India’s DPDP Act the hospital is the Data Fiduciary and RAKT the processor; a Data Processing Addendum is available on request. See Security and data.
Talk to a customer first, if you like
Ask for a reference call and we will put you in touch with a hospital running the departments you care about. Then, when you are ready, a walkthrough on your own numbers.