IMPLEMENTATION / RAKT
A clear route
to your first working day.
Plan your RAKT rollout: agree departments, configure access and prices, rehearse patient workflows, check migration scope and set go-live criteria.
SHARED FOUNDATIONS
Records used
across departments.
First, agree what is going live
List your sites, departments and the workflows that must work on day one. A clinic starting with OPD has different preparation from a hospital adding admissions, theatres and emergency.
Write down who owns each decision. Your organisation should identify a lead for clinical work, reception, billing and technical coordination. Confirm the RAKT contact and responsibilities in the proposal.
Configure with a real operating day in mind
Set the organisation details, country, currency, timezone and patient numbering. Enable the departments you use, then configure staff access, doctors, fees, catalogues and stock as applicable.
Review printed bills and reports using fictional records. Confirm names, numbering, tax settings and required fields before live work begins. Department availability alone does not mean a workflow is ready to use.
Reconcile the data you bring across
Agree the exact source files, fields, date range, attachments and identifiers before scheduling a migration. Export availability and data quality depend on your current system.
Use a trial import and compare counts and samples. Record rejected rows, duplicate decisions and opening balances. Agree who signs off the results and what happens to records that cannot be imported. No universal one-click migration is promised.
Rehearse complete workflows
Use a returning patient, a consultation, an investigation, a medicine sale and a payment as test cases. Include an authorised correction or refund, so the team practises exceptions as well as routine work.
Assign each test to the staff role that will perform it. Record issues, resolve launch blockers, and repeat the affected test before signing off.
Make the launch decision explicit
Agree the launch date, final data cut-off, named contacts and escalation route. Document any workflows that will start later and how the team will handle them in the meantime.
Set measurable acceptance criteria: intended staff can sign in, required departments are configured, expected reports can be produced, and agreed test cases pass. Training, on-site work and launch support must be confirmed in the commercial scope.
COMMON QUESTIONS
Questions about this topic.
How long does implementation take?
The schedule depends on departments, data quality, integrations and staff availability. Ask for a written plan after the scope is reviewed.
Is migration or training included?
Confirm the records, sessions, responsibilities and fees in your proposal. This page describes the planning process, not an inclusion guarantee.
PLAN A DEMONSTRATION
See how RAKT handles
your team’s work.
Use fictional examples or blank formats. Keep patient information out of an initial enquiry.