RAKT / OPD
Connect reception, consultation, prescriptions, and follow-up around the patient. Give the front desk a queue to manage and the clinician a record to work from, without treating each appointment as a fresh start.
Try the workflow below ↓Reception teams, consulting doctors, outpatient billing
Record the presenting complaint, examination, and assessment in the visit. Vitals and earlier visits give the clinician context without starting the patient record again.
A consultation can create a linked laboratory or radiology request. The receiving department works from that request and the same patient identity.
The prescription records the ordered medicines and instructions. Pharmacy handles stock allocation and dispensing as its own workflow, with patient and visit context attached.
Find the patient, open the visit, and assign the consulting doctor.
Allocate a queue token and record the vitals and symptoms for the consultation.
Capture clinical notes, prepare prescriptions, and arrange investigations or referral.
Close the visit with the prescription, billing, and next follow-up recorded.
01 / A queue with clinical context
Open a visit against the existing patient record and consulting doctor. Queue tokens give reception and clinical teams a shared reference for the day. The visit brings together the information needed for the consultation, so the queue is connected to the work happening behind each number.
02 / Document the consultation
Capture clinical notes alongside the patient’s vitals, symptoms, and visit history. Where appropriate, the last closed visit can provide a starting point for a new consultation, with the clinician reviewing what is carried forward. The record stays tied to the visit rather than becoming an unrelated document.
03 / Prescribe and hand over
Build a prescription with drug items and instructions, then sign it as part of the visit. Allergy checks use the information recorded for the patient. A prescription can be sent into the pharmacy workflow, where the pharmacy team handles allocation, billing, and dispensing.
04 / Complete the visit
Consultation charges and payments belong alongside the care record. Follow-up dates and reminders help the team manage the next contact; messaging depends on the organisation’s delivery settings and consent requirements. Day-care visits are also supported where the outpatient setup includes day-care beds.
BEYOND THIS DEPARTMENT
A consultation can lead to laboratory or radiology investigations, a pharmacy prescription, or further care. The patient identity stays connected as those teams take over. Configure the receiving departments and staff access to fit your hospital.
A CLOSER LOOK
Yes. The outpatient workflow includes previous-visit context and a service for carrying selected information from the last closed visit into the new one. The new visit remains its own record.
The prescription can be sent to the pharmacy module. The pharmacy then follows its own stock allocation, billing, and dispensing steps; sending a prescription does not itself dispense medicines.
The department structure lets you scope the setup to the teams you need. We’ll review your outpatient workflow, roles, and required connections before enabling the wider hospital setup.
LET’S WALK THROUGH YOUR WORKFLOW.