SUPPORT AND TRAINING / RAKT
Know who to contact.
Know what to send.
Get RAKT account and product help, prepare useful support requests, and agree training, escalation contacts and support coverage before launch.
SHARED FOUNDATIONS
Records used
across departments.
Reach the RAKT team
For account and product help, email support@rakt.in. Include your organisation name, the affected department and a short description of the task you were trying to complete.
Use the website’s contact link to discuss a demonstration or proposal. A sales enquiry and an operational support issue need different context; say which you need.
Make an issue easy to reproduce
Describe what you expected, what happened and when it happened, including your timezone. Mention whether one user or the whole team is affected and whether the issue repeats.
Use fictional examples or redacted screenshots in an initial email. Do not include passwords, reset links, full patient records or payment credentials. Ask the support team for an appropriate route if a record-specific investigation is necessary.
Train around the work each role performs
Reception needs practice with patient registration and visits. Clinicians need consultation and record workflows. Department teams need their own queues, reports and handoffs. Billing staff need charges, payments and authorised corrections.
Confirm session format, participant numbers, training materials and any follow-up sessions before rollout. Use sample data during practice and verify that the intended staff permissions match the training tasks.
Agree coverage before go-live
Ask for support hours, timezone, channels and the escalation contact in writing. Define how urgent issues are reported and which response commitments, if any, apply to your agreement.
Also confirm responsibility for local devices, connectivity, data exports and third-party integrations. This page does not promise a 24/7 service, response-time SLA or on-site coverage. Those terms belong in your agreed scope.
COMMON QUESTIONS
Questions about this topic.
Can I send patient details by email?
Keep the initial request free of patient-identifying information. Describe the workflow and ask the support team how to provide any necessary record-specific evidence.
Do you offer a guaranteed response time?
Any response commitment, support window or escalation arrangement must be confirmed in the agreement for your organisation.
PLAN A DEMONSTRATION
See how RAKT handles
your team’s work.
Use fictional examples or blank formats. Keep patient information out of an initial enquiry.