Hospital management software built for how Indian hospitals are inspected
GST on every line and a GSTR-1 you can file. TPA pre-authorisation and claims with TDS. DPDP Act consent and erasure. Schedule H1/X and IDSP registers as exports. Switched on by your organisation’s country, not sold as add-ons.
Hosted in Bengaluru · Priced in rupees with a GST invoice · From the team behind blood bank software at 200+ Indian centres
The register the inspector asks for is an export, not a weekend
Each of these is written as the work happens and comes out in the format the authority takes. Where the law names a form, the export matches it.
GST and GSTR-1
GSTIN on the organisation and on every payer. HSN/SAC and rate per line, CGST/SGST or IGST decided by state, a tax profile per department and branch. GSTR-1 exports as a four-sheet workbook: B2B, B2CL, B2CS and HSN.
e-Invoice under the NIC schema
The e-invoice JSON is generated per invoice in the IRP v1.1 format. Your operator uploads it, pastes back the IRN and acknowledgement, and the signed QR is stored and printed on the invoice. We do not call the IRP for you — yet.
Schedule H, H1 and X
Every drug carries its schedule, with the statutory legend printed where the Drugs and Cosmetics Rules require it. The Schedule H1/X dispensing register exports as a workbook for the drugs inspector.
IDSP notifiable diseases
A seeded register of notifiable diseases with IDSP category, form, reporting authority and statutory time limit. Positive results raise a case in the notifiable-disease register the lab signs off.
MLC and the ER register
Medico-legal cases get their own number series. The emergency register and death certificates print as PDFs in the format the department keeps.
DPDP Act 2023
Purpose-scoped, versioned patient consent with how it was captured. Erasure requests with a cooling-off window you set, processed on a schedule. A public privacy notice for the hospital as Data Fiduciary, and every consent action on the audit log.
Bill the payer, the patient, or both
Payers are first-class: insurers, TPAs, corporates and government schemes, each with the patient’s policy, member ID and sum insured on file.
- Pre-authorisation: requested, approved, denied or enhancement — against the admission, before the bed-day accrues
- Claims from draft to settled, recording TDS and disallowance so the ledger matches the payer’s remittance
- Split billing by co-pay percentage between patient and payer on one invoice
- Government schemes such as PMJAY are configured as a payer with their own tariff. There is no portal integration; the paperwork stays yours
Pre-auth
Insurer approves ₹1,20,000 against a planned laparoscopic procedure; enhancement raised on day 3.
Invoice
Room rent, OT charges and pharmacy on one bill; GST applied only where the line is taxable.
Claim
Submitted for ₹1,38,400; settled at ₹1,29,900 with TDS and a disallowed consumable recorded against it.
Day one starts with the catalogue an Indian hospital actually uses
A new lab, pharmacy or radiology branch is seeded with an India catalogue on creation, so the first order does not wait on a data-entry project.
Laboratory tests and panels
Common Indian test names, panels and sections, with the notifiable-disease mapping already in place.
Drug catalogue with schedules
Formulary seeded with the Schedule H/H1/X classification and legends, ready for FEFO batch stock.
Radiology studies
Study catalogue and report templates for the modalities a district or multi-speciality hospital runs.
What you still bring
IPD and OT tariffs are yours by definition — there is no India default for room rent or a surgeon’s fee. Both import from a workbook.
The channels Indian patients actually answer
Reports and reminders go where the phone already is, through the routes the regulators require.
WhatsApp Cloud API
Lab reports with the PDF attached, daily summaries and late-arrival notices as approved templates. Consent per patient, on the record.
SMS on DLT-registered templates
MSG91 or Textlocal with your registered template IDs, so OTPs and reminders clear TRAI’s DLT scrubbing instead of silently dropping.
UPI and cards via Razorpay
Self-booked appointments are paid before the slot is confirmed, verified server-side against the Razorpay signature.
+91 by default
Numbers are normalised to the organisation’s country, so a patient typed as 98xxx and one typed as +91 98xxx are the same person.
The records an assessor asks to see, kept as a by-product of the work
RAKT HMS is not a certification and does not claim NABH compliance. What it does is keep the evidence the standards ask for, in the course of normal use. Your NABH certificate number and grade print on the patient charter and receipts.
- WHO surgical safety checklist on every OT case, with the anaesthesia record alongside
- Consent forms and nursing assessments as tenant-authored forms with structured fields, not scanned paper
- A patient charter page, public and unauthenticated, with the hospital’s certification badge
- An activity log on every change with the actor’s role at the time and the diff
- Lab quality management: QC with Levey–Jennings charts, EQA cycles, CAPA, incidents, complaints
- Internal audits, management reviews and quality indicators recorded in the lab, not in a spreadsheet
- Critical-value and critical-finding escalation with who was told and when
- Turnaround-time breach registers for lab and radiology
Three things Indian tenders ask for that we will not overstate
Each of these is on the roadmap. Here is exactly where it stands today, so the evaluation does not discover it later.
ABHA and ABDM
A patient’s 14-digit ABHA number is recorded on their record and shown across OPD and IPD. Verification against ABDM, demographic fetch and care-context linking are not yet built. Our blood bank product is on the ABDM Health Facility Registry; the HMS integration will follow that path.
Hindi and regional languages
The interface is English today. The translation framework is in place for Hindi and Telugu, and the strings are catalogued; the translations themselves are not done. Patient-facing documents can carry your own bilingual text.
PMJAY and state schemes
Configured as a payer with a tariff, pre-authorisation and claims like any insurer. There is no package-code master and no connection to the scheme portal; eligibility and portal submission remain a manual step.
Questions Indian hospitals ask first
Does it handle GST-exempt healthcare services next to taxable items?
Yes. The rate is per line, including zero. A consultation and a room-rent line can sit on the same invoice as taxable pharmacy and consumables, each with its own HSN or SAC, and the GSTR-1 export separates them correctly.
Where is our data hosted?
On infrastructure in Bengaluru, one tenant per organisation. Backups go to encrypted object storage. Under the DPDP Act the hospital is the Data Fiduciary and RAKT the processor; a Data Processing Addendum is available on request, and a full export of your data is yours at any time.
Can we record a patient’s ABHA number?
Yes, on the patient record, in OPD and IPD. What is not there yet is the ABDM link itself — verifying the account or pulling demographics. See the straight answers above.
Is the interface available in Hindi?
Not today; it is English. The framework for Hindi and Telugu exists and the translation work is scheduled. If language is a tender requirement, tell us the timeline and we will be honest about whether we can meet it.
How is RAKT HMS priced for Indian hospitals?
In rupees, per organisation, with a GST invoice from RAKT Innovation Private Limited. Departments are licensed as you enable them, so a hospital starting with OPD and pharmacy pays for those. Ask for a quote with your bed count and departments.
We already run RAKT for our blood bank. Does this connect?
They are separate products with separate licences, from the same team. Today the connection is organisational rather than technical; a transfusion order in IPD does not yet reach the blood bank system automatically. It is a natural next step and we would rather build it with a hospital that runs both.
See it on your own registers
Bring your GST setup, your TPA list and the register your last inspection asked for. We will show each one filled from a morning’s work.